The process
How a claim works
No jargon and no promises. Here is what actually happens from your first message to the point a claim resolves.
- 01
Tell us what happened
A short conversation or online enquiry covering the accident, your injuries and anything you already have, such as photographs or a reference number.
- 02
We assess the claim
We look at who may be responsible, what evidence exists and whether the claim is within the relevant time limit, then give you a straight answer.
- 03
Funding explained in writing
If we can act, we set out how the claim would be funded and what you would pay in any outcome before you commit to anything.
- 04
Evidence and medical reporting
We gather records, arrange independent medical evidence appropriate to your injury and build the losses you have actually suffered.
- 05
Negotiation and resolution
We deal with insurers and other represented parties, keep you updated in plain English and advise you on any offer made.